LINARES COS, J. .; VILALTA ALONSO, J. A.; GARZA RÍOS, R. . Theoretical conceptions about quality in the management of services and their effectiveness from the theory of queues. Cuban Journal of Public and Business Administration, [S. l.], v. 4, n. 1, p. 128–143, 2020. Disponível em: https://apye.esceg.cu/index.php/apye/article/view/112. Acesso em: 18 may. 2024.