Proposal for evaluating public services at the local level from a citizen's

Abstract

The article presents an evaluation proposal by the actors involved in the development of the territory to the services offered by the local government. In order for the municipal Decentralized Autonomous Governments (GAD) to have an evaluation process to strengthen the set of procedures that lead to decision-making constantly, in a technical and participatory manner, it is proposed to adopt an instrumental perspective that measures indicators as an opportunity to analyze the implementation of public policy. The construction of several parameters and indicators that contribute to local development is obtained, differentiating two types of users: citizens and businessmen. Thus, the external evaluation instrument guarantees the return of validated information to guide the principles of government administration. The first composed of all the inhabitants and their contributions; and, the second for its presence and economic contribution in the generation of employment, competitiveness and innovation, to which is added the payment of taxes and fiscal rates that are regulated by law. The methodology allows the reproducibility and sustainability of initiatives, which will favor the level of trust in government management, where citizens communicate their expectations regarding the services they receive, making them a participant in public affairs and influential in decision-making. affects your community.