Validation of the methodology of dashboards and balanced scorecard in government management oriented to innovation
DOI:
https://doi.org/10.5281/zenodo.19897245Keywords:
Balanced Scorecard, Dashboard, management, government, innovation, government management, digital tools ecosystem, methodology, validationAbstract
This article aims to validate the methodology for obtaining Dashboards (DBs) and Balanced Scorecards (BSCs) for innovation-oriented government management. This methodology is based on the Plan-Do-Check-Act (PDCA) management cycle with 3 stages and 11 steps, as well as an ecosystem of digital tools for data and information management. The methodology was validated through its implementation during the period of 2021-2026 by developing 32 DBs and standardizing 726 indicators from various sectors and management areas—including four case studies (health, energy, tourism, and the Government's Economic and Social Program 2026). These indicators, due to their quality, relevance, and alignment with strategic objectives, proved useful and effective in supporting decision-making in Cuban government management.
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